CONTACT & RETURNS
New York, New York
Customer Service Hours
Mon - Fri, 10am - 5pm
Saturday, 11am - 2pm
Sunday, 11am - 2pm
401 West 25th Street - New York,New York 10001
You may return any unworn, undamaged merchandise purchased online from www.veronesiwatches.com by mail within 14 days of delivery (no exceptions), for a full refund or exchange of the purchase price. If returned by mail, you will need to pay for return shipping, but VERONESI will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.
Any watch or strap that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.